ALUMNI V.I.P. ONE-OFF SESSIONS / V.I.P. POWER HOURS – OUR AGREEMENT
The Alumni V.I.P. one-off session / V.I.P. Power Hour with Deborah Bulcock is a one-off coaching session at a discounted fee and attracts the following terms and conditions. By booking the session, you are agreeing to these terms.
Format & Structure of the Session
- The session will be conducted via video conferencing using Zoom. Please download the Zoom software to an appropriate device in advance of the session https://zoom.us
- The session lasts up to 60 mins in duration and we will spend our time in the way outlined in the service description.
Key Terms
Terms are based on offering each other mutual respect and ensuring this session carries a high priority in your calendar.
- Scope – this session is for coaching and mentoring services. Consultancy, business advice, nutritional therapy and health support are all excluded.
- Payment – payment is made at the time of booking and in advance of the session. Should the payment subsequently be declined the coach has the right to cancel or postpone the session, or if the session has already taken place, pursue the coachee for payment plus an administration fee of £100 + VAT.
- Cancellation / Refunds / Transfers – once a session has been booked no refunds are available. The session cannot be transferred to someone else once booked.
- Rescheduling – a full week’s notice is required to re-schedule a session. If the session is re-scheduled outside of these terms then the coach retains the right to cancel the session without refund. Please contact coach@deborahbulcock.com straight away should this situation arise and we will do what we can to resolve.
- Complete Session – the session will last up to the time indicated on the booking; should any time be remaining when the session closes this will not be carried forward unless explicitly agreed at the time. The coach will manage the session to use all the time well.
- No Obligation – following receiving this service there is no obligation or pressure for the coachee to continue working with the coach in any capacity, nor for the coach to offer further support to the coaches.
- Limited Availability – this offer is available up to the limits described in the service description due to the discounted fee.
- Removal or Change of Service – the coach retains the right to withdraw, limit, or change this service at any time and without notice. This will never affect any bookings already made.
Key Responsibilities of The Coach (Deborah):
- Coaching & Mentoring Services – the coach will provide coaching and mentoring services within the session suitable to the individual and the topic of discussion. Services will not breach the qualifications and professional boundaries of the coach.
- Confidentiality & Data Protection – all information shared is strictly confidential between the coach and coachee. The coach will take notes during the session and all such data is stored in accordance with data protection guidelines.
- Time management – the coach will be on time for the session and ensure the session is managed in the time allocated.
- Rescheduling – should the coach need to reschedule a session two full business days’ notice will be provided, unless there is an emergency. Notice will be provided by email or text message. Phone call will also be used if the rescheduling notice is less than two days. Any session re-arranged by the coach will always be available for re-booking or a full refund.
Responsibilities of The Coachee (You):
- Attendance / Presence – please arrive on time for your session and do all you can to attend the session free of distraction.
- Openness – to get the most from the sessions it is important to be open and honest in sharing information, along with being open to suggestion and challenge, thereby enabling the coach to help and guide in the most appropriate way.
- Results and Outcomes – the coachee understands that the results and outcomes achieved from the coaching is a result of their personal actions and progress. Whilst the coach will guide and support, the coachee is accountable for all results and outcomes.
- Complaints – should the coachee have any complaint with the services provided by the coach, they will inform the coach as soon as is reasonably possible at coach@deborahbulcock.com
If you have any questions, please don’t hesitate to contact me.
I look forward to seeing you again!
Deborah
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